Privacy Policy

Last Updated: [18 April 2026]

Mastermind Digital (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.mastermind-digital.com, contact us, or use our services, including education consultancy, digital marketing services, and migration or visa advisory.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

Information You Provide

Information you submit directly to us may include:

Name
Email address
Phone number
WhatsApp number
Billing details
Account information
Nationality and city or country of residence
Student-related information, such as academic background, grades or results, preferred program, preferred country, intake, and budget
Documents you choose to provide, such as passport copies, certificates, transcripts, employment documents, or financial documents
Messages and communications sent through forms, email, phone, WhatsApp, or social media

Information Collected Automatically

When you use our website, we may automatically collect:

IP address
Device type
Browser type
Operating system
Referral URLs
Usage data
Approximate location
Cookie and similar tracking data

Information from Third Parties

We may receive information from:

Advertising partners
Analytics providers
Payment processors
Social media lead forms and messaging platforms
Partner institutions, such as universities or colleges
Integrated services, including CRM, webinar, communication, and form tools

2. How We Use Your Information

We may use your information to:

Provide, manage, and improve our services
Personalize your experience
Communicate with you regarding inquiries, support, consultations, updates, reminders, and marketing where permitted
Assess eligibility and recommend suitable education, program, migration, or visa options
Prepare and manage applications and related documentation where requested
Process payments and help prevent fraud
Improve our website, service quality, and customer support
Measure and optimize marketing performance
Comply with legal and regulatory obligations

3. Legal Basis for Processing

Where applicable, we process personal data on one or more of the following legal bases:

Consent — where you voluntarily provide information or accept cookies or marketing communications
Contract — where processing is necessary to provide services you requested
Legal Obligation — where we must comply with applicable laws
Legitimate Interests — where processing is necessary to improve services, prevent fraud, maintain security, or operate our business, unless your rights override those interests

4. Sharing of Information

We may share your personal information with:

Service providers, such as hosting, analytics, payment, email, CRM, webinar, form, and customer support providers
Business partners and affiliates where necessary to provide services
Partner institutions, such as universities or colleges, where you ask us to assist with admissions or applications
Government or immigration authorities where required for visa-related services you request
Professional advisers, including legal and accounting advisers
Legal or regulatory authorities where required by law, regulation, or court order
A buyer, successor, or affiliate in connection with a merger, acquisition, restructuring, or sale of assets

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze website usage, and support relevant advertising and communications. For more information, please refer to our Cookie Policy.

6. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Provide services and support
Meet legal, regulatory, accounting, or compliance requirements
Resolve disputes and enforce agreements

When personal information is no longer required, we delete or anonymize it where reasonably possible.

7. Your Privacy Rights

Depending on your location, you may have the following rights.

GDPR / UK GDPR

If you are located in the EU or UK, you may have the right to:

Access your personal data
Correct inaccurate personal data
Request deletion of your personal data
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time where processing is based on consent

CCPA / CPRA

If you are a California resident, you may have the right to:

Know what personal information is collected, disclosed, or sold
Request deletion of personal information
Opt out of the sale or sharing of personal information
Receive equal treatment without discrimination for exercising your rights

You may also opt out of marketing communications at any time by contacting us.

8. International Data Transfers

If you access our website from outside the countries where we operate, your information may be transferred to and stored in countries where data protection laws may differ from those in your location. We take reasonable steps to ensure appropriate safeguards are in place.

9. Security of Your Information

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no website, platform, or data transmission method can be guaranteed to be completely secure.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16, except where a lower age is allowed by applicable law. Where a student is under 18, we may require parent or guardian involvement or consent where appropriate. We do not knowingly collect personal information from children in violation of applicable law. If we become aware of such collection, we will take appropriate steps to delete the information.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Mastermind Digital
Email: contact@mastermind-digital.com
Phone/WhatsApp: +60 17-455 7001

Malaysia
75-2, Jalan USJ 21/10, USJ 21,
47640 Subang Jaya, Selangor, Malaysia

Bangladesh
53 Kawran Bazar, Hassan Plaza
(ATN Bangla News Channel Building)
Level 2, North Side
Dhaka, Bangladesh